Merchant Support Specialist - Yogyakarta

Join Binajasa Sumber Sarana as a Merchant Support Specialist in Yogyakarta and play a pivotal role in empowering restaurant partners through cutting-edge digital solutions. In this dynamic position, you will conduct regular field visits to provide hands-on support, ensuring seamless integration of our advanced POS and digital ordering systems. Your mission is to enhance operational efficiency and drive customer satisfaction by addressing technical issues and offering tailored training sessions. With a growing presence in the digital restaurant landscape, Binajasa Sumber Sarana is committed to innovation and excellence, making this an exciting opportunity for a passionate professional to thrive.

As a Merchant Support Specialist, you will be the bridge between our technology and our valued restaurant partners. You will work closely with a diverse team of developers, designers, and customer service representatives to ensure that our digital solutions meet the unique needs of each merchant. Your daily tasks will include troubleshooting technical issues, conducting system demos, and providing ongoing support to ensure a smooth and efficient user experience. This role is perfect for someone who is passionate about technology and has a strong desire to help others succeed.

📋 Tanggung Jawab Pekerjaan

• Conduct regular field visits to provide hands-on support to restaurant partners
• Install, configure, and troubleshoot POS and digital ordering systems
• Offer tailored training sessions to enhance merchant operational efficiency
• Collaborate with the development and customer service teams to address technical issues
• Monitor system performance and provide feedback for continuous improvement
• Ensure seamless integration of digital solutions with merchant operations
• Provide exceptional customer service to restaurant partners
• Stay updated with the latest technological advancements in the restaurant industry

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in technical support or a similar role
• Proficient in using POS systems and digital ordering platforms
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Familiarity with restaurant operations and industry trends
• Valid driver's license and reliable transportation

🛠️ Keahlian

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