Customer Service Specialist - E-Commerce (Contract)

Join Maja Estetika Sejahtera as a Customer Service Specialist in our dynamic E-Commerce team! We are seeking a motivated and customer-focused professional to deliver exceptional service to our online clients. In this role, you will be the first point of contact for customers, handling inquiries, complaints, and resolving issues promptly and efficiently. Our team in Jakarta Selatan works closely with various e-commerce platforms, including Shopee, Tokopedia, and Lazada, ensuring seamless customer interactions across multiple channels.

As a Customer Service Specialist, you will play a crucial role in maintaining our high customer satisfaction ratings. You will use tools like Zendesk and WhatsApp Business to manage customer interactions, ensuring every query is addressed with professionalism and empathy. This is an excellent opportunity to grow your skills in customer service, e-commerce, and digital marketing. Join us and be part of a team that values innovation and customer-centricity.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat.
• Resolve customer issues promptly and efficiently, ensuring high customer satisfaction.
• Manage and maintain customer records using CRM systems like Salesforce or HubSpot.
• Collaborate with the marketing team to promote our products and services through various e-commerce platforms.
• Provide excellent customer service, adhering to company policies and procedures.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Participate in training sessions to stay updated with the latest customer service trends and technologies.
• Contribute to the team's goals by achieving key performance indicators (KPIs) related to customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.
• Proficient in using CRM systems like Salesforce or HubSpot.
• Excellent communication skills, both written and verbal.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Familiarity with e-commerce platforms such as Shopee, Tokopedia, and Lazada is a plus.
• Ability to multitask and manage multiple customer interactions simultaneously.

🛠️ Keahlian

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