Customer Service Phone Banker - Bali, Indonesia

Join Stark Asia Solutions Inc. as a Phone Banker and become a key player in delivering exceptional customer service in the vibrant heart of Bali. This role offers the unique opportunity to work in a dynamic, international environment while enjoying the island’s incredible beauty and culture. As a Phone Banker, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. With a focus on building strong customer relationships, you will play a crucial role in maintaining our high standards of service.

At Stark Asia Solutions Inc., we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch customer service, and we are looking for a talented and passionate Phone Banker to join us. In this role, you will use our advanced CRM system, Salesforce, to manage customer interactions efficiently. You will also receive comprehensive training to ensure you are equipped with the skills and knowledge needed to excel in this role.

Based in various locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a unique blend of professional growth and personal enrichment. Whether you are looking to advance your career in customer service or simply enjoy the beauty of Bali, this is the perfect opportunity for you.

📋 Tanggung Jawab Pekerjaan

• Handle incoming and outgoing customer calls with professionalism and efficiency.
• Resolve customer inquiries and complaints promptly and effectively.
• Document customer interactions accurately in our CRM system, Salesforce.
• Provide excellent customer service, ensuring high levels of satisfaction.
• Collaborate with the sales and support teams to ensure seamless customer experiences.
• Stay updated with company policies and procedures to maintain high service standards.
• Participate in team meetings and training sessions to continuously improve skills.
• Adhere to service level agreements (SLAs) to ensure timely and effective customer support.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in a call center environment.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems, particularly Salesforce, is a plus.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Certification in customer service or a related field is a plus.
• Passionate about delivering exceptional customer service and building strong customer relationships.

🛠️ Keahlian

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