Customer Service & Marketing Specialist - Furniture Industry

Join Katwara, a leading name in the furniture industry, as a Customer Service & Marketing Specialist in Gresik, Jawa Timur. This role is perfect for dynamic professionals who excel in customer engagement and want to drive satisfaction while contributing to our marketing efforts. Our team at Katwara is dedicated to providing exceptional customer service and innovative marketing strategies, making it an ideal environment for growth and development.

As a Customer Service & Marketing Specialist, you will be at the heart of our operations, handling customer inquiries, complaints, and feedback. You will also play a key role in developing and executing marketing campaigns that enhance customer engagement and loyalty. This position offers a unique opportunity to blend your customer service skills with marketing expertise, all within a supportive and collaborative team.

If you are passionate about the furniture industry and eager to make a tangible impact on customer satisfaction and brand growth, Katwara invites you to apply for this exciting role in Gresik.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction.
• Develop and implement marketing strategies to promote Katwara products and services.
• Create and manage marketing campaigns using tools like Google Ads, Facebook Ads Manager, and Instagram Ads.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales team to enhance customer engagement and drive sales.
• Assist in the development of promotional materials, including brochures, flyers, and social media content.
• Participate in market research to stay updated on industry trends and customer preferences.
• Maintain accurate records of customer interactions and marketing activities using CRM systems like Salesforce or HubSpot.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer service and marketing roles.
• Proven experience in developing and executing marketing campaigns.
• Strong knowledge of digital marketing tools and platforms.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Familiarity with CRM systems is a plus.
• Fluency in both written and spoken Indonesian and English is required.

🛠️ Keahlian

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